I'm a partner at Redpoint. I write daily, data-driven blog posts about key questions facing startups. I co-authored the book, Winning with Data. Join more than 20,000 others receiving these blog posts by email.

The Three Most Important Trends in the Seed Fund Raising Market

If you're a founder or potential founder and looking to raise seed capital, you're entering possibly the most attractive period in a decade to start a business. A few weeks ago, we analyzed the impact of Series A and later stage VCs in the seed market. In the past four years, traditional VCs began to invest in seed-stage companies, which led to a rise in the number and size of seeds. But there's another, more important force within the seed market: institutional seed investors.

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Are Tech IPOs Dying?

Earlier this week in a post on Quartz Mark DeCambre asks the question, Are IPOs Dying Because of Huge Growth Rounds? The chart above shows the 36 year trend in the number of tech IPOs. And as DeCambre points out, so far through 2014, the ten largest startup financings have yielded about twice as much capital as the ten largest IPOs. To paraphrase Mark's question, can startups raise just as much capital in the private markets as in the public market, without the hassle of public market regulation? Let's look at the trends over the past decade and across all IPOs and MegaRounds to get a better sense of the trends in the number of MegaRounds and IPOs, the total amount of capital raised by startups using each mechanism and the average round size over the past decade.

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The Most Important Investment a Startup Can Make

Yesterday, I spoke to a small group of people at Google. By coincidence, the presentation was held in the same building I used to work in, and a wave of nostalgia swept over me. Participating in Google's speaker series brought back memories of when I was in the audience seven or eight years ago. I'll never forget the first time I met Paul Graham in that very same room right after the first Startup School. Nor the crash-course on negotiation I took when we were negotiating with Facebook and MySpace. Nor the management class on having difficult conversations with colleagues, among countless others. Returning to Google reminded me that great companies constantly invest in their people, helping them to understand the world inside the company and outside the company.

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Why Customer Success? Why Now?

When I started in the venture business and met software companies, I never heard the words customer success during pitches or throughout diligence or in board meetings. A few years later, customer success has become equal in importance to sales and marketing and engineering and product within SaaS companies. The steady increasing drumbeat of the Customer Success mantra is reflected in Google search traffic, which has tripled since 2009 for the term. So, why now?

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4 Major Competitive Trends in Mobile App Stores

More than 100B mobile applications have been downloaded since the launch of the Apple iOS and Google Play stores. Last year, I analyzed the state of competition for these downloads among app developers. At that time, startups faced substantially more difficulty rising through Google Play ranks than the iOS charts. During the past 18 months, the competitive behavior within the Free Apps section of these app stores has evolved substantially in four meaningful ways.

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The B Corporation: A Novel Structure for Mission Driven Startups

When starting a company, founders often decide between two structures: the S-Corp and the LLC. But, as James Surowiecki writes in "Companies with Benefits," there is a new option called the B-Corporation, the Benefit Corporation. The Benefit Corporation became an option in 2010 when Maryland's legislature signed it into law. Subsequently, nearly twenty states have followed suit including California and Delaware. In the past four years, more than 1,000 companies have become B-Corporations including some very well known brands in technology and consumer goods.

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The Challenge Facing Mobile-First SaaS Companies

For consumer products, the power of mobile distribution is hard to overstate. Facebook serves more than 1B mobile users each month. Angry Birds reached 50M users in 35 days, a feat that took Instagram 18 months and Facebook more than 3 years. But the distribution advantages of mobile app stores hasn't been observed as powerfully in SaaS or enterprise software.

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What the Public Markets Trends Say About the Fundraising and M&A Environment Startups

Through last week, 80% of fast-growing technology companies who reported Q2 earnings had met or exceeded expectations, on average by 4%. As the earnings season has progressed, the tech sector is showing impressive signs of strength and predictability in the underlying companies' business. Startups benefit from a booming public market for three reasons.

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The Secret Ingredient to the Best Startup Fundraising Pitches

I've listened to thousands of fundraising pitches in my six years so far at Redpoint. Some with demos, some without. Some with hockey-stick charts, and others just an idea. I'll never forget one meeting when the founders presented an entirely hand-drawn deck on 12 pieces of paper. The extent of founders' creativity is hard to over-state. Most founders do cover the essentials of a pitch in their presentations. But what distinguishes the best pitches? It's a question I hear all the time from founders looking to polish their pitch.

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Building a Performant Customer Success Organization

Customer Success is a relatively new discipline in the Software-as-a-Service world. Consequently, there are many unanswered questions about how best to build and manage great Customer Success teams for SaaS companies. Because the financial impact of a great CS team is compounded monthly and can meaningfully increase the growth and decrease the cash needs of SaaS startups, it's critical for CS leaders to get it right. Last night, I attended a dinner with many heads of Customer Success from prominent valley SaaS companies. We spoke for quite a while about the best way to structure and motivate Customer Success teams to balance customer care and account growth. One VP of Customer Success described an innovative approach to managing this balancing act.

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