The Leading Predictor of Series A Valuation for SaaS Companies

The highest correlated factor to post-money valuations for Series A SaaS companies isn’t revenue or revenue growth, but negative churn. Revenue growth correlates to post-money with a 0.18 R^2. Revenue correlates at 0.3 R^2. Negative churn, or account expansion, correlates at 0.54 R^2.

Initially, I found that result astounding, because all of the public market research and valuation work focuses instead of multiples of revenue. But the more I reflected on it, the more logical it is, especially for an early stage company. Here’s why:

  1. Account expansion demonstrates initial product market fit. Customers are buying more of the product they trialled.
  2. Account expansion meaningfully reduces the amount of a capital a startup needs to grow.
  3. Customer success reduces customer acquisition costs by fueling word of mouth.
  4. Customer success increases or at least stabilizes the market size, because a business isn’t burning through customers.
  5. At some point in the not too distant future, new bookings from customer success will exceed new bookings from the sales team.
  6. If a product satisfies a small group of customers so well that they continue to increase their spend, investors won’t be challenged to believe that there lies a large market of similar customers who will behave identically.

The data underscores why building a great product is the first order of business for a startup and why developing great customer success should be the second order of business. Many founders do this instinctively, and develop a cadre of reference customers.

If you needed one more reason to develop a product, pricing plan and go-to-market with negative net churn, here it is. It’s the best predictor of your valuation when you raise your Series A.

Published 2016-05-12 in


I'm a partner at Redpoint. I invest in Series A and B SaaS companies. I write daily, data-driven blog posts about key questions facing startups. I co-authored the book, Winning with Data. Join more than 18,000 others receiving these blog posts by email.

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