The Most Important Thing Has Never Been the Numbers

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When you walk into Looker’s offices, the first thing you’ll see are the surfboards standing in a corner, still sandy from a morning’s outing. Looking around, you’ll notice the sunny outdoor patio where a chef once made enough paella in one enormous paellera for Looker’s 100 employees, and you might sit at the long tables where they shared the feast.

As you entered the building, you would have passed a motorcycle glinting in the sun, a gift from the company to an early engineer for his outstanding contributions to the business. Walking inside, you’ll see all the Looker team members wearing t-shirts of their customers. All around the office, you can feel the culture Frank, Lloyd and the rest of the Looker team have imbued into company from the very earliest days.

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Sales Funnel Optimization for SaaS Startups

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There’s a magical property to the classic sales funnel SaaS startups use to evaluate the effectiveness of their go-to-market organizations: an increase in effectiveness at any stage of a sales funnel cascades through to the end funnel. But improvements to the early parts of the funnel are more important than those later in the funnel, because they meaningfully improve key SaaS metrics like cost-of-customer acquisition and pay-back period.

Most startups employ a four stage funnel: prospect, lead, opportunity, customer. Typically, a prospect is an email of a potential customer. A Sales Development Rep (SDR) qualifies the prospect to a lead. The lead is then passed to an Account Executive (AE) who qualifies it further into an opportunity and works to close the deal, yielding a customer. The yield from one part of the funnel varies quite a bit depending on the startup’s sector, how the business acquires leads, the competitive dynamics in the sector and the qualification regimen of the company.

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The Sudden Growth in Series A Round Sizes

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Over the past four years, the amount of seed investment has increased by more than 200%. And the typical seed investment size has risen by 25% in just the last 12 months.

In 2014, for the first time in four years, median Series A round size have increased. When we analyzed the data last year, this wasn’t the case. But in 2014, the median Series A hit $6.8M, increasing 14% over the trailing three year average.

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Trends in the Startup Acquihire Market

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After writing about the Seed Market in 2015, I wondered whether I could find some data to support Sam Altman’s observation that acquihires have fallen in frequency over the past year by 66-75%. The chart above shows an estimate of the acquihires in US technology companies over the past four years.

There is no perfect data set on acquihires because many of these transactions are never announced. So this estimate, which I created using Crunchbase data, likely underestimates the total number of acquihires in every period. To calculate the data, I filtered all the startups who had been acquired for undisclosed amounts and raised less than $6.5M (the sum of the average seed round in 2014 and the median series A).

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The Compounding Returns of Content Marketing

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A few weeks ago, I joined Mike Volpe, CMO of Hubspot, on the Growth Show where we had a great time talking about a few SaaS topics. A few listeners to the podcast picked a line from that podcast that I think is a really important point for content marketing. I said, “Content is one of the few forms of marketing that has a compounding return.”

Like a bank account that starts out small and earns incremental gains, but over time becomes quite large, content marketing efforts require consistent investment but ultimately can yield enormous results. Hubspot’s efforts prove the maxim. The attract more than 1M readers per month to their blog.

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The Seed Investment Market in 2015

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The seed stage investment market feels like it’s changing quickly. Last year and the year before, the institutional seed investor came to the fore. These firms raised between $5 and $75M to invest in seed stage companies. In addition, VCs have been participating in the seed stage market as well, making 2013 a banner year for seed investment. Startups raised 132% more in seed rounds than in 2012. But what of 2014? And what does it mean for 2015?

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Modeling Your SaaS Startup's Revenue Growth Effectively

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Once a startup has found an initial product market fit, the business must evolve the way it models its growth. Before product market fit, a startup’s financial projections focus on costs. The company has no visibility into their revenue growth. So, the management team should minimize costs, maximize cash and lengthen runway to provide as much time as possible to find that product market fit. As we’ve seen, staff are both the greatest asset of a business and also the greatest cost, at least initially, and modeling those is straightforward.

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Creating the Strangely Familiar

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In The Shape of Things to Come, the New Yorker profiles Sir Jony Ive, the man they call Apple’s greatest product. Ive is iconic. His products have been sold 1.5 billion times. For all of his success, Ive’s personality isn’t well known. Neither is his personal history. Or how he manages the Apple Design Lab. The New Yorker article reveals some of these three things. Here are some of my favorite quotes.

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The Three Dimensions of Content Marketing Strategy for Startups

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If I were asked to create a content marketing strategy for a person or a business from scratch, I would craft a strategy with three dimensions: customer segments, customer lifecycle stage and content type.

**Customer Segments: **Product managers/marketers are responsible for identifying the most important customer segments a startup will pursue. Picking the right customer segments increases profitability, maximizes market size and prioritize the most attractive customer for the business.

Very few businesses target only one type of customer. Market places cater to buyers and sellers. SaaS companies may pursue small, medium and enterprise customers, many times across industry categories. Even pure consumer businesses like social networks can divide their user bases intteoateno celebrities, influencers, and the common user, for example.

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Challenging Your Customers During Your SaaS Startup's Sales Process

In 2009, the Corporate Executive Board, a consultancy providing expertise to some of the world’s largest companies, studied the distinguishing characteristics of great sales people and well-run sales processes. They surveyed more than 6,000 sales reps across 90+ businesses. The analysis revealed three interesting things.

First, most customers don’t perceive a difference between competitive products.

Over and over we found that customers, generally speaking, see significantly less difference between us and the competition than we do ourselves. It’s not that they think most suppliers are particularly bad on brand, product, or service. It’s just that [customers] don’t think [suppliers are] particularly different.

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