2 minute read / Jan 18, 2024 /
The Class Missing from Business School
I remember my graduate classes well : marketing, operations research, statistics, macroeconomics, strategy, & negotiation.
But having worked for about twenty years, there’s a class missing from business school for a skill used as frequently as public speaking & negotiation : Delegation.
After starting in the working world, at some point we start managing others. Perhaps just for a project. Perhaps a small team. Or an entire business unit. Or working with an executive assistant.
There are different components to delegation:
- Shifting mindset from “How do I accomplish this?” to “Who should be the right person to accomplish this task & how would it fit into their goals?”
- The emotions surrounding assigning a task to someone else. It’s not uncommon to feel a sense of anxiety around assigning work.
- Providing the context surrounding the task & the structure of the task : description, due date, other expectations, resources necessary to complete the task, intermediate check points for iteration.
- The feedback delivered after the task is completed.
- Acceptance that the task will likely be completed in a different way or to a different degree.
- Mapping delegated tasks into the broader goals of the organization.
- Receiving feedback on how the tasks were delivered & how to improve.
Most of that list is straightforward & covered in books like The Great CEO Within & Deep & Deliberate Delegation. But there was something missing. For me, it was async video & audio.
Learning about delegation, I watched Sam Corcos’ interview where argues Loom is the most important tool for delegation. So I tried it. Then I tried dictating & it’s addictive because it works.
My workflow with email is to narrate the thoughts I have about each one while recording the audio. I talk through the context, the action items, & share it with my chief of staff. Please move this meeting to next Thursday. Prioritize this call. Create a reminder to send flowers for this event.
With Loom, I’ll record my screen stepping through a workflow to add a company into our CRM. First, create the entry in the CRM. Next, verify data is syncing from our data provider. Then capture the contact information & validate it.
I don’t know if this is the best way to delegate, but it’s more effective than how I’ve worked in the past.
I’m curious if you have delegation best-practices. If so, write back!