What SaaS Startups Miss in User Onboarding
Over dinner, a veteran product manager argued most SaaS products’ onboarding practices miss a crucial step: create value for the user in the first session. After that conversation, I signed up for many brand-name SaaS products pretending it was for the first time, and I couldn’t help but agree with him.
Most SaaS products guide a user through three steps. First, collect the requisite data to create an account, like email and password. Second, configure integrations with related services, customize the platform and/or invite other key users. Third, educate users about the product by indicating the most important menus and actions.





