The SaaS Company that Grew from 0 to 4M Subscribers in 2.5 Years

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In 2.5 years, Adobe has transformed its business from a software license business into a SaaS business. It’s been a remarkable transition, and one not talked about very much in the SaaS world. Transitions from licensed software to SaaS are rare. The travel and expense management behemoth, Concur, recently acquired by SAP for $8.3B, is another great example that made the transition first from CD-ROM packaged software, then to enterprise license software and then to SaaS.

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The 5 Marketing Channels of Great SaaS Companies

Leads are the lifeblood of every SaaS company. As a SaaS startup grows, the limiting factor of the business quickly becomes demand generation. Can the marketing team generate enough leads for the inside sales team to attain their monthly quota? The Marketing team’s mandate is to generate these leads in a cost-effective way and develop a portfolio of lead-generation mechanisms. Ideally, these generate inbound leads, who often convert at 2-3x the rate of outbound leads. Below are the five marketing channels I’ve observed at SaaS companies.

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The Forces in Tension in the SaaS Fundraising Market

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Over the last 15 months, the typical high growth public SaaS company’s multiple has halved. The chart above plots the average enterprise value to forward revenue multiple for established SaaS companies and high growth SaaS companies. High growth companies peaked in February last year at about 22x forward revenues and have fallen to 11x on March 1, 2015. Established companies dropped similarly from 6.6x to 4.5x.

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Why Your Startup's Churn Rate Affects Your Company's Ability to Plan Its Future

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Every SaaS company should be focused on mitigating churn because greater retention enables a business to grow far more rapidly, to reduce the cost of customer acquisition, and to slash the amount of capital required for the business to grow.

But there’s one additional reason to focus on churn: predictability. The more dollar churn a business creates, the less predictable its performance - and vice versa.

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The State of the SaaS Fundraising Market

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In a recent survey, 40% of VCs pointed to SaaS as the startup sector most likely to be impacted by a market correction. There’s no question that the early stage SaaS founders are benefiting from substantial multiple expansion and pre-money valuation increases. But I was curious about how widespread aggressive investments are in software companies. As the data below shows, the seed and Series A markets have been relatively stable, but Series B rounds have seen a dramatic acceleration recently.

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The Most Important Thing Has Never Been the Numbers

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When you walk into Looker’s offices, the first thing you’ll see are the surfboards standing in a corner, still sandy from a morning’s outing. Looking around, you’ll notice the sunny outdoor patio where a chef once made enough paella in one enormous paellera for Looker’s 100 employees, and you might sit at the long tables where they shared the feast.

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Sales Funnel Optimization for SaaS Startups

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There’s a magical property to the classic sales funnel SaaS startups use to evaluate the effectiveness of their go-to-market organizations: an increase in effectiveness at any stage of a sales funnel cascades through to the end funnel. But improvements to the early parts of the funnel are more important than those later in the funnel, because they meaningfully improve key SaaS metrics like cost-of-customer acquisition and pay-back period.

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The Sudden Growth in Series A Round Sizes

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Over the past four years, the amount of seed investment has increased by more than 200%. And the typical seed investment size has risen by 25% in just the last 12 months.

In 2014, for the first time in four years, median Series A round size have increased. When we analyzed the data last year, this wasn’t the case. But in 2014, the median Series A hit $6.8M, increasing 14% over the trailing three year average.

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Trends in the Startup Acquihire Market

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After writing about the Seed Market in 2015, I wondered whether I could find some data to support Sam Altman’s observation that acquihires have fallen in frequency over the past year by 66-75%. The chart above shows an estimate of the acquihires in US technology companies over the past four years.

There is no perfect data set on acquihires because many of these transactions are never announced. So this estimate, which I created using Crunchbase data, likely underestimates the total number of acquihires in every period. To calculate the data, I filtered all the startups who had been acquired for undisclosed amounts and raised less than $6.5M (the sum of the average seed round in 2014 and the median series A).

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