Must startup founders be charismatic?

Culturally, we tend to associate leadership with extroversion and attach less importance to judgment, vision and mettle. We prize leaders who are eager talkers over those who have something to say.

Must great leaders be gregarious?

Susan Cain wrote an OpEd this weekend in the Times containing the quote above. In Silicon Valley, the culture seems very much to embrace the idea of introverted leadership. One might even say the two kinds of leaders live in harmony.

Read more

Mechanizing business development with social media

Last year, I set a goal of adding 100 followers each week starting at 2000. I crossed the 3500 follower mark on Twitter this week. I’ve fallen a bit behind that goal but I have a wonderful group of people who actively engage with me on Twitter who are interested in the same things I am.

As I’ve been cultivating this audience and community, I kept asking myself a question: who are most of these followers? Who retweets me? Who should I meet in person and build a deeper relationship with? In other words, how do I use social media to build a business development pipeline? I imagine this problem is common across social media marketers.

Read more

Choosing market segments on customer profitability

When serving B2B customers, your pricing will be dictated by your customers' margins. The more money they make, the more they can pay for new technology.

Most businesses fund new initiatives including marketing and technology projects from profits. The more profits a company generates the greater their willingness to pay for services and ultimately the larger the market size for a startup.

Let’s compare the margins of grocery stores to restaurants to software companies to prove the point.

Read more

Social network design and urban design

“Facebook has built the cities, they’ve built the town squares”

Dave Morin, founder of Path

Is building a social network is like building a city? I watched Urbanize, a documentary describing urban design and the affordances cities must make to cultivate vibrant communities. The words of urban designers echoed many of the challenges faced by networks as they grow.

First, both must balance growth and community. Growing a city from 1M to 10M is like adding 900 semi-close friends to your top 100. All of a sudden, the community has a different vibe - each person recognizes fewer and fewer other people (it’s an n-squared problem, after all). It’s challenging to maintain warmth and the closeness of a tight knit small town. This is the tension urban designers and product managers must manage.

Read more

Profitability and the IPO Market

It’s a common refrain that venture backed IPOs have struggled in the past decade. For a long time, I believed and wrote supporting arguments underscoring the idea that the principal causes of this decline were Sarbanes-Oxley costs, decreasing equity coverage and decimalization of exchanges. But that’s wrong.

image

A paper published earlier this year uses statistics to debunk these hypotheses. In “Where have all the IPOs gone?”, a team of statisticians concludes small cap tech IPOs are struggling because today’s public candidates aren’t profitable when then file. Nor are they very profitable at all.

Read more

Using metrics to build communities

There is a Branch called Do platforms need to give users a number to optimize?

Most platforms do provide a number to optimize: Twitter followers, Facebook friends and so on. These metrics build liquidity in the platform as @satyap, @ev and @hunterwalk point out.

But there isn’t just one type of social metric. There are three. It’s important to distinguish the types of metrics a community can provide for users to optimize, because the community will rally around the metrics the community provides. The long term dynamics may not be the expected or desired behavior.

Read more

How the NYTimes avoided disruption

Over the weekend, I watched Page One, a documentary which chronicles the turmoil occurring within the New York Times in 2009 and 2010 when newspapers were going out of business all over the country. Many wondered if the Times would also file for bankruptcy.

Three confluent factors spelled imminent demise for the newspaper: the Internet cannibalized subscription revenue, advertising dollars evaporated and news distribution was in upheaval on account of Wikileaks, Twitter, and blogs. The scale of these shifts was enormous: advertising revenue had crashed to 1950 levels, eliminating five decades of growth in just a few years.

Read more

Building auction pressure in financings

The most effective financing processes, like the most effective auctions, create scarcity. Of late, many founders have been triggering pre-emptive financing processes for their raises. This is my interpretation of their playbook.

Strategy

First, founders build credibility with investors. This can be done in many ways like cultivating a long term relationship with a handful of VCs or in less direct ways like brand building through social media and blogging. Founders have established credibility through referrals from people-in-common. And of course, business performance is the trump card. Walk in with great numbers and you establish your company as an expert.

Read more

Death by a thousand small features

In 2010, Gaia Online started a user acquisition campaign to grow their user base. To simplify the on boarding process, they launched the Big Red Button home page below. It worked. Conversion rates from the home page spiked.

image

Simple user experiences, like this big red button, are effective because users understand what is expected of them. There is just one flow.

Read more

The tension between predictability and creativity

In every one of my conversations with Peter Lehrman, founder of AxialMarket, he always speaks about AxialMarket as “the business.” Never the company, the startup or any other word.

At first blush I thought it was a trivial semantic difference, a New York-ism, but over time I’ve come to realize this word choice marks a significant difference that manifests itself in culture, product and go to market.

Calling any company a business connotes a formality the word startup doesn’t share. A business is serious. A business is a stand-alone self sustaining entity. A business evokes thoughts of goals, revenue, profitability, execution and a performance mentality.

Read more