One Billion Lost Packages
In September 2024, Hurricane Helene flooded Baxter International’s plant in Marion, North Carolina, which produced 60% of the nation’s IV fluids. Within a week, more than 80% of U.S. healthcare organizations reported shortages. One plant, one flood, one week.
That disruption made headlines. Most don’t. Eighty-five million packages arrived damaged in the U.S. in 2024, up 30% from the prior year, costing businesses $4 billion.
Sean McCarthy saw those failures accumulate during his years at Amazon Shipping, where he was one of the early hires. The investigation process never varied. Query the warehouse management system, often two decades old. Cross-reference the carrier portal. Call the driver, who doesn’t pick up. File a claim: seventeen fields. Four hours pass. Sometimes the problem gets solved.