The First Form of Communication that Changes Depending on Who is Using It
Twitter is the first form of communication that changes depending on who is using it. Like the telephone, the fax, email, Twitter enables all types of communications: friendly banter, customer support requests, news syndication and public service announcements to name a few.
But Twitter imposes a three new wrinkles that set it apart as a new form of communication. First, the recipients of a tweet are knowable but never really known. One could sift through a list of Twitter followers but never understand who they are, if they pay attention to tweets, why they follow an account, or what agenda they have. Followers might include close friends, business acquaintances, customers, strangers and Justin Bieber - or any combination.