AI Pricing Strategies for SaaS Companies Offering Copilots

Pricing an AI product will be a defining question in software for the next few years. AI products offer productivity gains. But greater productivity may reduce the demand for seats over time, ultimately decreasing the size of software markets.

We can observe the market trends today across some of the larger SaaS companies who offer AI pricing.

Company Product Base Price AI Price Ratio
Github Github Enterprise 21 10 0.48
Gitlab GitLab Duo 19 20 1.05
Google Workspace Business Plus 18 20 1.11
Loom Business 12.50 4 0.32
Microsoft Office 365 45 30 0.67
Salesforce Einstein 1 Service & Sales Cloud 330 170 0.51
ServiceNow Pro 100 60 0.6
Zapier Team 69 0 0
Zendesk Suite Professional 115 0 0

The table above lists the company ; the product ; the base price per-seat for the enterprise plan if available, otherwise the team plan ; then the price for the AI or co-pilot add-on ; and finally the ratio between the AI price and the base price.

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Select avg(Moby Dick) limit 2 sentences

The SQL statement above is a quote from our recent Office Hours with Benn Stancil. It’s not a SQL statement that would work today in a cloud data warehouse. But an LLM would understand it : summarize the book Moby Dick in two sentences.

Sure enough, ChatGPT answers the question :

image This pseudocode blends the structured queries of data analysis with the unstructured data contained in a classic novel. This is how Benn views the future of BI

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The First of Your Newsletters

“This is the first of your newsletters that doesn’t align well with what I’ve been seeing in the field.”

After publishing The Four Barriers to AI Adoption, Dave Morse, a reader & a friend who was most recently CRO at Hebbia & VP Sales at Scale AI sent me this email.

Dave continued :

The biggest blocker to adoption at AI application companies is user education and limitations of frontier models. Finding use cases that work; steering users away from failure cases. Prompting for use cases that work. Dealing with stochasticity.

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The Four Barriers to AI Adoption

image AI adoption is slower than expected in many spaces. Some of the reasons are straightforward, but others are more subtle.

Most leaders wants to inject AI into their business to develop a competitive advantage. There are four challenges.

  1. The first challenge is understanding the technology’s ability. Because the capabilities evolve so quickly, it’s hard to keep up. If PhDs in the domain are rushing to understand the capabilities reading papers every week, how are business leaders meant to grok the state of the art?

Also, because the systems are non-deterministic, they are unpredictable. The pace of innovation, the early understanding of AI internals, & the non-determinism compound to create doubt.

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2024 Theory GTM Survey

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It’s time for the 2024 Annual Theory Go-to-Market Survey. This is a brief 28-question survey.

Our goal is to understand how startups have evolved their sales, marketing, customer success, and cash management over the last four years by comparing these results to those through the go-go years of 2020 and beyond.

We will publish these results and answer questions about them at upcoming Office Hours.

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How Much Revenue Must a Company Generate to IPO?

What does it take to go public? Has it changed over the last 15 years?

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We gathered data on the US venture-backed software companies that went public between 2010 & today. We corrected the trailing 12 months’ revenue at the time of IPO for inflation & plotted the data.

Before 2018, only one company IPOed with more than $200m in revenue. In fact, the median revenue at IPO at $90m. Today, the median revenue at IPO is $189m (corrected for inflation), more than double.

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The Series A Crunch or the Seedpocalypse of 2024

2012 was the year of the Seedpocalypse. Also called the Series A Crunch, a fear gripped Startupland : raising a Series A. Two years later, this indigestible excessive bolus of fundraising rounds hit the Series B market & Series Bs became the most challenging round to raise.

Whenever there are “too many” of fundraises of one type, the next round becomes the hardest to raise.

In 2024, the Series A Crunch has returned. Software companies that have achieved the previous era’s milestone, $1m or more in ARR, face a challenging Series A market. Why is this happening again?

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What about Human Training?

I was chatting with a friend of mine about the advent of robotic surgery and he was lamenting the challenges associated with training younger doctors. Before robotic surgery, medical surgeons stood shoulder to shoulder alongside seasoned surgeons operating. Today, the head surgeon manipulates a robot independently while students watch through a window or video.

A lot has been written about training AI. But what about training humans?

Shouldn’t the same pattern reverberate through the work that we expect the next generation of AI to automate, including paralegal functions, accounting, computer programming, and sales development?

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Databricks' Accelerating Growth

Databricks revealed some sensational growth this week, as they did last year. Exiting this quarter to $2.4 billion annual run rate, the company’s revenue growth is accelerated year-over-year by 10 percentage points.

Quarter Q2 2023 Q2 2024
Quarterly Revenue, $m 375 600
Revenue Growth 50% 60%
Customers 10,000
Gross Margin 85% 80%
Net Dollar Retention 140%
Data Warehouse Revenue, $m 100 400
Average Annual Customer Value 37,500

Net dollar retention is a major driver of growth at 140%, which is top decile. The table above shows the other data points that we’ve collected through their press releases in the last two years.

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Apple's AI Challenger Sale

What stood out to me in yesterday’s Apple announcement wasn’t the headline, but the subtitle.

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“Setting a new standard in privacy.”

For privacy to become one of the leading selling points of software, competitive dynamics & user preferences have evolved.

The mantra repeated over the last 20 years on the internet has been privacy is dead. Users simply don’t care. People are willing to trade their privacy for free & targeted experiences.

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