Customer Success
2022
- Your Customers' Profitability is Your Startup's Future Health Sep 12
- 200% NDR: What Does it Take to Achieve this Stellar Milestone? Sep 02
- The Three Types of Customer Success Teams Mar 10
2021
2020
2019
2016
- Fighting and Leveraging Inertia in Sales Aug 04
- The Strategic Shift in Revenue for SaaS Startups as They Scale Mar 09
2015
- Startup Best Practices 13 - Patience with Unit Economics Jun 14
- Startup Best Practices 12 - Customer Success Compensation Jun 11
- How an $11B SaaS Company Measures Churn Jun 10
- The 4 Teams Within Customer Success Organizations May 15
- Why Your Startup's Churn Rate Affects Your Company's Ability to Plan Its Future Mar 16
- The 4 Types of Customer Success Organizations Feb 04
2014
- How Customer Success Meaningfully Reduces Cost of Customer Acquisition Dec 18
- How Much Should Your Startup Spend on Customer Account Expansion? Nov 24
- Why Negative Churn is Such a Powerful Growth Mechanism Nov 18
- Four Important Data Points on Measuring Your Startup's Customer Happiness Oct 29
- Why Customer Success? Why Now? Aug 12
- Building a Performant Customer Success Organization Jul 31
- The 4 Challenges Facing Customer Success Teams in SaaS Startups May 15
- Quantifying a SaaS Startup's Revenue at Risk Apr 23
- Why Everything I Thought I Knew About Churn Is Wrong Jan 15
2013
- How to Hire a Head of Customer Success for Your Startup Dec 05
- The Three Churn Mitigation Strategies of SaaS Startups Oct 31
- How Much Should Your Startup Spend on Managing Churn? Oct 16
- Why Customer Success Is An Essential Part of Every SaaS Startup Oct 11
- What Your Startup’s MRR Figure Is Hiding Sep 27